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How did we do?

Patient Survey

Help Us Make Your Experience Better

Thank you for trusting NuVision Centers with your care. Your feedback helps us recognize what’s working, identify where we can improve, and make better decisions about how we care for you and our community.

This survey should take approximately 2–3 minutes. Some questions will only appear if they apply to your visit.

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About Your Visit
Which NuVision Centers location did you visit? *
When was your visit? *
What was the main reason for your visit? *
Before Your Visit
Think about your experience from scheduling your appointment to arriving at the office. Please tell us how much you agree with the following:
Scheduling my appointment was easy. *
Communication before my appointment was clear and helpful. *
I knew what to expect and what I needed to do before my visit. *
It was easy to reach the team when I needed help before my appointment. *
What could we have made easier before your visit? (Select all that apply)
Arrival, Reception & Check-In
Think about your experience from the moment you arrived until you were taken back for your visit. Please tell us how much you agree with the following:
I felt welcomed and acknowledged when I arrived. *
The check-in process was easy and organized. *
I was kept informed if there was a delay. *
The amount of time I waited felt reasonable. *
What could we have done better when you arrived? (Select all that apply)
Glasses & Optical Experience
Did you shop for or purchase glasses from NuVision Centers as part of your recent visit? *
I received helpful guidance without feeling pressured to purchase.
I found frame options that fit my style, comfort, and budget.
My lens options were explained clearly.
The recommendations I received made sense for how I use my vision in everyday life.
I understood the price, insurance benefits, and what I would pay before making my decision.
What influenced your decision not to purchase glasses from NuVision? (Select all that apply)
Have you received your new glasses yet?
Did You See an Eye Doctor?
Did you see an eye doctor as part of your recent visit?
Pre-Exam, Testing & Clinical Team
Think about your experience with the team member who prepared you for your exam and completed any testing before you saw your eye doctor. Please tell us how much you agree with the following:
The team explained what they were doing in a way I could understand.
I had an opportunity to share my concerns and the reason for my visit.
The pre-exam and testing process felt organized and efficient.
Your Eye Doctor Experience
Think about the time you spent with your eye doctor and how you felt about the care, communication, and recommendations you received.
Which eye doctor did you see?
My concerns were taken seriously.
My eye doctor explained my eye health and exam findings in a way I could understand.
I felt comfortable asking questions.
I understood my options and why my eye doctor made their recommendations.
What could have made your experience with your eye doctor better? (Select all that apply)
Contact Lens Experience
Did your recent visit include contact lens care?
My contact lens needs and concerns were listened to and understood.
My lens options were explained clearly.
I understood what to expect from my lenses and any next steps in the fitting process.
I received clear instructions about wearing and caring for my contact lenses.
What influenced your decision not to order your contact lenses from us? (Select all that apply)
Checkout, Insurance & Billing
Think about the end of your visit and any conversations you had about payment, insurance, benefits, or your account. Please tell us how much you agree with the following:
Checkout felt organized and easy.
I understood what I needed to do next, including any follow-up appointments or instructions.
The costs I was responsible for were explained clearly.
My insurance benefits and how they applied to my visit were explained clearly.
I understood what my insurance covered and what I was responsible for paying.
The billing and account information I received was clear and accurate.
When I had a question about insurance, billing, or my account, it was easy to get help.
One Last Thing
How likely are you to recommend NuVision Centers to a friend or family member? (0 = Not at all likely, 10 = Extremely likely)
Anything Else?